Customer services & support careers

More than a service. A partnership.

At Satair, we don't just sell parts. We build partnerships. We understand that every airline, every MRO, every operator has a unique set of challenges and opportunities. And we believe that the best solutions are not one-size-fits-all, but are meticulously crafted to meet the specific needs of our partners.

That's where you come in.

We are looking for a new kind of business leader. Someone who can sit down with a customer, listen to their challenges, and then work with our global team of experts to design a service solution that is as unique as their business. Someone who can not only close a deal, but can build a long-term partnership based on trust and mutual success.

This is not a role for a traditional salesperson or a back-office product manager. This is a role for a strategist, a consultant, a true partner. This is a role for someone who wants to be at the forefront of the aviation industry, shaping the services that will keep the world flying.

If you are ready to move beyond the transactional and build something truly lasting, we invite you to join us.

A typical day might involve:

• Problem-solving: Tackling complex challenges related to parts, repairs, or logistics and finding innovative solutions.

• Collaboration: Working closely with cross-functional teams like Product, Engineering, Logistics, and Sales to ensure comprehensive customer solutions.

• Innovation: Contributing to new ideas and processes that optimize our service delivery and enhance the customer experience.

• Impact: Seeing your work directly influence customer satisfaction, operational efficiency for airlines and MROs, and our company's reputation in the global aviation aftermarket.

Key responsibilities often include:

• Providing timely and accurate responses to customer inquiries regarding part availability, pricing, technical specifications, and repair statuses.

• Diagnosing and resolving customer issues related to product performance, delivery discrepancies, or billing inquiries.

• Collaborating with internal departments such as engineering, supply chain, and quality assurance to expedite resolutions and ensure customer satisfaction.

• Documenting all customer interactions, issues, and resolutions meticulously in the CRM system.

Job titles you can expect in this career path

This career path offers a diverse range of roles, each contributing uniquely to our success. Here are some common and potential job titles within the customer services and support career path at Satair:

• Customer Resolution Specialist

• Order Fulfillment Specialist

• Customer Account Coordinator

• Customer Service Director

• AOG Specialist

Who thrives in this career path? 

We're looking for individuals who are not just skilled, but also embody our values and thrive in our environment. You might be a great fit if you are:

• An exceptional communicator with strong active listening skills: You can clearly convey complex information and truly understand customer needs, often in high-pressure situations.

• Highly empathetic and patient: You are able to handle challenging customer situations with grace and a problem-solving mindset.

• Detail-oriented and organized: You are capable of managing multiple inquiries simultaneously while maintaining accurate records and following procedures.

• A quick learner with a genuine interest in aviation and mechanical systems: You are eager to absorb new technical knowledge about aircraft parts and their functions.

• Proactive in identifying customer needs and opportunities to improve service: You consistently look for ways to exceed expectations and enhance the overall customer journey.

While specific technical skills will vary by role, a strong foundation in critical thinking, cross-cultural communication, and a growth mindset is always valued, especially given our global customer base.